Privacy Policy
This Privacy Policy is applicable to the website that is independently owned and operated by Canadian franchisees of Interstate Batteries (collectively “Interstate”, “we”, “us” or “our) and as such, are committed to your privacy. We understand that when you use our services, you are trusting us with your information. We aim to be as transparent as possible about how we collect, use, and disclose this information. This Privacy Policy is meant to help you understand what information we collect, and how we use and share that information.
This Privacy Policy may be amended from time to time. An up-to-date version of this Privacy Policy may be obtained on our website or by contacting us as indicated below (see Contact Information section).
What is personal information?
Personal identifiable information (PII) means information about an identifiable individual. This includes an individual’s name, home address and phone number, age, gender, marital or family status, an identifying number, financial information, educational history, etc.
Information We Collect
We do not collect any PII on the Canadian website. Our Site does use cookies to improve your online user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and postal or zip code associated with your server.
The cookies we use include:
"Analytical" cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the Website. This helps us to improve the way our website works.
"Functionality" cookies. These are used to recognize you when you return to our website. This allows us to personalize our content for you and remember your preferences (for example, your location).
Most internet browsers are automatically set up to accept cookies. However, you may block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies. If you use your browser settings to block all cookies, you may not be able to access all or parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our website.
Social Media
Interstate engages with customers on multiple social media platforms (e.g., Facebook, Twitter, etc.). If you contact us on one of our social media platforms, request customer service via social media, or otherwise direct us to communicate with you via social media, we may use social media tools to interact with you. Your interactions with us via social media are governed by this Privacy Policy as well as the privacy policy of the social media platform you use.
We may also display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target customers who have expressed an interest in shopping for batteries, automotive products, etc. For additional information about these types of ads, see the policies of each social media platform.
How we protect your personal information
The security of your PII is important to us. We have implemented appropriate technical, physical, and administrative safeguards and security measures designed to protect your personal information. All our Service Providers are required under their contracts with us to maintain your confidentiality and may not use your information for any unauthorized purpose. When we are required by law to provide information, we take reasonable steps to verify the lawful authority for the collection and we disclose only the information that is legally required. We review our procedures and security measures regularly to ensure that they are properly administered and remain effective and appropriate for the sensitivity of the information.
We are open about our privacy practices
We are committed to providing you with understandable and easily available information about our policies and practices related to management of your PII.
You can access your personal information stored by us
You have the right to access, update and correct inaccuracies in your PII in our custody or control. To access your PII, a request must be submitted in writing to us (see Contact Information below). We will respond to your request for access or information in a reasonable time. There may be times when we are unable to fulfill your request - for example, if providing access to your PII would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to separate your data), or if we are prohibited by law from disclosing the information. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
We respond to your questions, concerns, and complaints about privacy
Interstate responds in a reasonable time to your questions, concerns, and complaints about the privacy of your PII and our privacy policies and procedures. We will investigate and respond to any concern you have regarding the handling of your personal information. In most cases, an issue can be resolved simply by telling us about it and discussing any issues.
Contact Information
If an individual:
- Has questions about our privacy practices or this Privacy Policy;
- Wishes to request access to or a correction of personal information;
- Wants to decline or revoke consent to the collection, use or disclose of personal for the purposes described in the Privacy Policy; or
- Wishes to make a complaint about our privacy practices.
Write to:
Privacy Officer
c/o Interstate Batteries of Northern Alberta
15840-118 Ave NW
Edmonton, AB T5V 1C4
